Refund policy

Returns & Refunds Policy

Warranty & Faulty Goods

Goods returned for assessment or repair will be inspected and, where applicable, repaired, replaced, or refunded within a reasonable timeframe.

In some cases, you may be required to contact the manufacturer's authorised Australian service centre directly, in accordance with the manufacturer's warranty terms, for assessment and resolution.

If a product is determined to have a major failure under the Australian Consumer Law, including where the item:

Is not of acceptable quality
Is not fit for its intended purpose
Does not match its description

you will be entitled to a replacement or refund, as applicable.

No refunds or credits will be issued for free, promotional, or bonus items supplied with a purchase.

Change of Mind Returns

Change of mind returns are accepted within 14 days of purchase for store credit only, subject to the following conditions:

The product must be new, unused, unopened, and in original resalable condition
Original packaging, manuals, and accessories must be intact
The product must not be a sale, clearance, or special-order item

Products that have been opened, used, assembled, or installed cannot be returned for change of mind.

Exclusions

The following items are not eligible for change of mind returns:

Consumables, including charcoal, pellets, fuels, rubs, sauces, and seasonings
Clearance or discounted items
Special-order or custom products
Products returned without original packaging
Bonus or promotional items

Shipping & Handling

Shipping and handling charges are non-refundable. Return freight costs for change of mind returns are the responsibility of the customer.

Consumer Guarantees

Nothing in this policy is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law. All terms above apply to the maximum extent permitted by law. We reserve the right to amend this policy at any time without prior notice.